Tenant FAQ

How can I submit a rental application?

All rental applications will need to be submitted via our online system. Anyone who will be occupying the property and is over the age of 18 needs to submit a rental application.

Is it possible to apply for a property that I haven't viewed?

We do require the property to be viewed prior to submitting an application. If an application is submitted prior to viewing, it will be placed on hold. It’s important to see the property as opposed to simply looking at the photos. The photos are only meant to be an overlook of the property, and you should see it in-person to make sure it meets your expectations.

How can I visit a property?

Call the number listed on the property page, or click here to contact us. We’ll set up a property viewing as soon as possible once we’ve received your message. We’re here to help you find your dream home.

Do I have to sign a lease?

Yes; our standard lease term is 12 months. Our leases cover the responsibilities of both sides throughout the tenancy.

What is your security deposit policy?

Security deposit normally equals one month’s rent, although that may vary between properties. Payment of the full amount is required before you can move in.

How do the rent payments work?

Rent is due on the first day of every month. All payments must be made online via ACH transaction on your tenant portal.

Unfortunately, cash payments aren’t accepted for security reasons.

When do you increase the rent?

Rent increases are evaluated after the initial lease term. Our analysis accounts for the property owner’s requests, as well as current market conditions.

What could I do to waive the late rent fees?

We aren’t able to waive any late rent fees, as our policies comply with Fair Housing Laws. This means we treat all tenants equally.

What happens if I can't pay the rent on time?

Please reach out and notify the accountant and property manager via email. Failing to do this could lead to termination of the contract and an eviction.

Am I allowed to have a roommate?

Yes, but every roommate needs to get approval and is subject to the terms of the lease. Each person will need to submit a rental application, pay the application fee, and wait for the screening results. Skipping any of these steps is considered a lease violation, and will lead to eviction.

What kind of situations are emergencies?

We constitute emergencies as any situations that risk the health & safety of tenants, or threaten property damage. A pipe causing a flood or a backed-up sewer line, for example, are emergencies.


What's the pet policy?

The pet policy will vary for every specific lease. We will process every request for additional pets separately, depending on the lease.

Can I change the locks?

Changing of the locks is a violation of our standard lease agreement.  If you need to change the locks for any reason, please coordinate with the office. 

Can managers and staff enter my home when I'm not there?

If we need to enter the property for any reason, we’ll contact you beforehand to notify you. There are many reasons why managers or staff may need to enter the property. For example, landlords may enter for emergency repairs, as per our standard lease agreement.  All service requests will be coordinated with you directly for access. 

Do I need renters insurance?

Yes, all tenants need to have renters insurance before moving in. You’ll have to provide a renter’s insurance confirmation before getting your keys. If documentation is not provided, you will be automatically enrolled in an Asset Protection policy.

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